Personal Information

Gems Group respects your privacy and is committed to protecting the personal information you share with us. Wherever and whenever possible, we treat your information with the utmost care and confidentiality.

We use the information provided by you to understand site usage, improve our content and services, and respond to your queries. This information may also be used to contact you regarding our facilities, services, updates, or promotional offers through post, email, phone call, SMS, or WhatsApp.

If you request a service or submit content through our website, we may contact you for additional information required to fulfill your request. Gems Group does not sell, rent, or share your personal information with third parties, except as disclosed in this policy or as required by law.

The personal information collected is used solely to:

• Respond to your enquiries

• Process orders or requests

• Provide access to specific account-related information

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize returning visitors and provide relevant information. You can choose to disable cookies or set your browser to notify you when cookies are being used.

Surveys and Competitions

From time to time, we may conduct surveys or competitions. Participation is completely voluntary. Information collected may include contact details (such as name, email, or phone number) and demographic details (such as age or gender).

• Contact information is used to notify winners and distribute prizes, if applicable.

• Survey data is used to improve our website, services, and user experience.

External Links

Our website may contain links to external websites. While we aim to link only to reputable sites that respect user privacy, Gems Group is not responsible for the content or privacy practices of external websites.

Changes to This Policy

Gems Group reserves the right to modify, update, or change this Privacy Policy, website access, or content at any time without prior notice. Changes will be effective immediately upon posting on the website.

Contacting Us

We value feedback from our visitors. If you have any questions, concerns, or complaints regarding this Privacy Policy or our services, please use the “Contact Us” form available on our website.

Terms of Communication & Data Usage

When you voluntarily send us an email or submit a form on our website, we retain the information provided so that we can respond effectively.

We collect personal information only when you:

• Register on our website

• Fill out a form

The information collected may include:

• Name

• Email address

• Phone number

You may browse our website anonymously without providing personal details.

By submitting your contact information, you consent to receive communication from Gems Group via Call, SMS, Email, or WhatsApp regarding our products, services, and offers. This consent applies even if your phone number is registered under DND (Do Not Disturb).